Effective Date: 2025
At Restro Resource, we strive to ensure satisfaction for both restaurants and vendors using our platform for hospitality product supply. Our refund policy outlines the conditions and process for requesting refunds.
If you receive incorrect, damaged, or missing products, please notify us within 48 hours of delivery. Provide order details and supporting evidence (such as photos) to help us resolve the issue promptly.
Refunds are eligible for products that are defective, not as described, or not delivered. Perishable goods may be subject to additional restrictions.
To request a refund, contact our support team with your order number and issue description. We will coordinate with the vendor to investigate and process your request. Approved refunds will be issued to your original payment method within 7-10 business days.
Vendors are expected to maintain product quality and fulfill orders accurately. Repeated issues may result in review or suspension from the platform.
For any questions or to initiate a refund, please reach out to our support team at support@restroresource.com.
By using Restro Resource, you agree to this refund policy. We may update this policy as needed to reflect changes in our services or legal requirements.